Frequently Asked Questions
Here is a list of common questions and concerns about our products. If you have a question that is not listed below, please contact us!
What happens if an item breaks during shipping?
Call the workshop at 303-717-0076 upon receiving your flag. A Call Tag from FedEx Ground will be emailed to you. Print this out, apply to the packaging and drop it off at any FedEx location.
Do you ship overseas and to P.O. boxes?
Only for Medium sized flags and smaller. Please call us or use our online contact form for a shipping quote.
What’s your return policy?
Items can be returned or exchanged within 14 days of purchase. Custom orders excluded.
Do you exchange items?
Please see above.
Do you have customer service?
Yes. Please give us a call at 303-717-0076.
What is the preferred methods of cleaning?
A feather duster is the best way to keep your flag dust and dirt free.
How long does it take for my order to ship?
Standard products ship within 2 weeks and custom orders ship within 4 weeks. Once a flag ships, please allow 3-5 business days to arrive.
Where can I find you at events?
Oftentimes there are show programs at events where you can look for our name. If there is not a program available, then ask any vendor where to find Eddie’s Flags. You can also keep up with Eddie’s Flags on social media where we share our event information.
What is your warranty policy?
Once your flag arrives safely, you have 14 days to return it for any reason. Eddie’s Flags are very durable. If hung indoors they can last for decades. If hung outdoors there is the possibility of fading due to direct sunlight and weather. We use Latex Outdoor House Paint when creating our flags so they can be hung outdoors. We recommend applying a Paste Wax once a year to protect your flag from the elements.
What types of wood are used to create the flags?
Our standard flags are made from Cedar Fence Boards. Custom flags are made from a variety of wood including cedar, pine, oak, fir, and others.
How are your flags made?
Each flag design is hand-drawn one-at-a-time and then hand-painted. Then each flag is distressed used a variety of sanding methods. Once the desired effect is accomplished, a crate of stain is applied along with picture wire on the back.
Are the flags weather proofed?
No. We use outdoor Latex house paint so the flags can be hung outdoors, but we recommend applying a coat of paste wax once a year to protect your flag from the elements. Direct sunlight will cause fading of the paints over time.
Do you create custom flags?
All custom flags are handmade one at a time in our studio.
Can you recreate a copyrighted logo as a flag?
Only with written authorization from the original creator or owner of rights.
Are your flags environmentally friendly?
How thick are your wooden flags?
Our standard flag at 5/8” thick plus a cross-board on the back with doubles the distance it will stick out from the wall.
How do I hang my flag?
All flags come with a picture wire attached to the back unless a different hanging system is requested. Two 30 lbs. capacity picture hook (or larger) spaced approximately 12” apart is the best way to hang your flag.
Can I install my flag outdoors?
Sure! We recommend applying a coat of paste wax each year to protect your flag from the elements.
Can I purchase a flag as a gift?
Yes. When placing your order online or in person, specify in the order comments that your flag is a gift when placing your order and include a gift message if you’d like. We will take care of the rest. Please note, we do not offer gift wrapping.